FAQ – Frequently Asked Questions

1. How does the Capfixer work?

The Capfixer restores the shape of your baseball cap after washing, keeping it looking clean and well-fitted.

2. Is Capfixer heat-sensitive?

Yes, Capfixer is sensitive to heat. Avoid using a hair dryer, oven, or any heat source above 60°C (140°F) to prevent damage.

3. How long does shipping take?

Delivery within the European Union usually takes 3–6 business days after your order is processed.

4. Do you ship outside the EU?

No, we only ship to EU countries. Overseas territories are not supported.

5. Can I return my Capfixer?

Yes, you have 14 days to return the product from the date of receipt. Please note that return shipping is the buyer’s responsibility. Contact us at capcare@capfixer.com to initiate a return.

6. What if my Capfixer arrives damaged or defective?

If the product is defective under normal use, it may be replaced or refunded according to EU consumer rights. Misuse or heat damage is not covered by warranty.

7. How can I contact you?

Please reach out primarily by email at capcare@capfixer.com. We respond within 24–48 hours on business days.

8. Is CapFixer an official New Era product?

No, CapFixer is a proudly independent European invention, specifically designed to be compatible with and care for New Era 9FIFTY caps.